Refund Policy if Products are Damaged or Faulty

1. Refunds may occasionally be given at the discretion of the management. 

2. Because of the perishable nature of many Products you are advised to make any complaint within 1 working day of the delivery date of your Products.

3. All  products require care, attention and in the case of all cut flower and some plants require fresh water, if it is deemed that the products have not been cared for as per instructions on our Flower & Plant Care page then we may NOT refund or offer an exchange of product

4. We guarantee seven days of freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery you should take a digital photograph of them and send it to us at

5. All products that are claimed to be faulty or damaged must be returned to our shop or collected by us. We will inspect all Products returned to us claimed to be faulty or damaged. If we discover that they are not faulty or damaged we will NOT refund or offer an exchange of product

6. Refunds, partial refunds or an exchange will be given if the product is proved to be faulty or damaged and will be at the owner’s discretion and their decision will be final

7. Any Wedding booking fee or deposit for goods ordered will NOT be refunded